Diana Shellstone

These terms and conditions outline the rules and regulations for the use of MUSH's website, located at thehouseofmush.com

By accessing this website we assume you accept these terms and conditions. Do not continue to use MUSH if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site

Conditions of Use

We provide various products on this website subject to these terms and conditions. By using our website or purchasing something from us, you agree to be bound by these terms.

You may only use our website for lawful purposes. You must not use our website:

In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keyloggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms. Not to access without authority, interfere with, damage or disrupt: Any part of our site; Any equipment or network on which our site is stored; Any software used in the provision of our site; Any equipment or network or software owned by us; Data Protection Disclaimers / Privacy & Security

We are committed to protecting your privacy and security. Please read our Privacy Policy carefully before using our website.

Our Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you consent to our Privacy Policy and agree that we may process your personal information in accordance with it.

Delivery Terms

We offer various delivery options for your convenience. You can choose your preferred delivery method at checkout.

The delivery time depends on your location and the delivery method you select.

We will provide you with a tracking number once your order is shipped so that you can track its status online.

Please note that we are not responsible for any delays caused by customs clearance processes or other factors beyond our control.

If you have any questions about your delivery, please contact us at thehouseofmush@gmail.com

Payment Terms

We accept various payment methods for your convenience, such as credit cards, debit cards, and UPI

You can choose your preferred payment method at checkout.

Please note that some payment methods may incur additional fees or charges, which will be displayed before you confirm your order.

All payments are processed securely through third-party payment gateways, such as Razorpay.

We do not store or access your payment details. By placing an order, you agree to pay the total amount due for your order, including any applicable taxes, shipping fees, and other charges.

At MUSH, we take pride in offering our customers products and services of the highest quality. We understand that making a purchase involves consideration and decision-making, and we appreciate your choice to do business with us. In order to maintain our standards of quality and service, we have implemented a No Refund and No Cancellation Policy. Please read the following terms carefully before making your purchase.

1. General Policy

Our No Refund and No Cancellation Policy applies to all products and services available through our website. Once an order has been placed, it cannot be cancelled, and no refunds will be issued. We encourage our customers to review their selection and make sure that it meets their needs before finalizing the purchase.

2. No Cancellations

Once an order is placed, it is immediately processed to ensure timely delivery. Due to the efficiency of our order processing and logistics, we are unable to accommodate cancellations. By placing an order with us, you agree to proceed with the purchase and understand that it is final.

3. No Refunds

All sales are final. We do not offer refunds or credits for any purchases made through our website or other sales channels. This policy is consistent across all products and services to ensure fairness and to uphold our quality standards. Please ensure that you select your products carefully and confirm that they meet your needs before making a purchase.

4. Non-returnable and Non-exchangeable Items

Certain types of items are non-returnable and non-exchangeable. These include, but are not limited to, personalized or customized products, perishable goods, digital products, and gift cards. We encourage customers to carefully review their order and its details before finalizing the purchase.

5. Product Descriptions and Information

MUSH endeavors to provide accurate descriptions and visual representations of all products and services. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to contact us to discuss your concerns.

6. Changes to the Policy

We reserve the right to modify our No Refund and No Cancellation Policy at any time. Such changes will be effective immediately upon posting on our website. It is your responsibility to review our policy periodically to stay informed of any updates.

Conclusion

By purchasing from us, you acknowledge and agree to our No Refund and No Cancellation Policy. We thank you for understanding the necessity of these terms to maintain the integrity and sustainability of our business. If you have any questions regarding our policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.

Who we are

Our website address is: thehouseofmush.com

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

1. Free Shipping: Mush offers free shipping for orders above Rs. 999 PAN India not Below that threshold, free shipping is available on regular orders as well every day.

2. Extra Items: If any extra items are sent to you by mistake, you can choose to claim them or keep them as a gift from our end but please let us know so we can improve the services.

You can choose our form to raise issues/feedback/complaints/returns or directly DM us on WhatsApp or Instagram handle easily for faster response rates.

We accept online orders through GPay Payment Gateway with all verified and valid payment methods via Visa & MasterCard Debit & Credit cards from select banks in India including Govt. UPI (Unified Payment Interface), Wallets, etc.

If the amount has been deducted from your account but you haven’t received a confirmation from us, reach out to us & provide the following information:

• Transaction Reference Number.
• The amount debited with the registered Email id.
• Date & Time of Transaction.

Products are typically shipped within two days of receiving an order. If you have any questions about returns or refunds, please contact us at thehouseofmush@gmail.com

After your order has been confirmed and shipped, you’ll receive an email with the tracking number and courier company details. We aim to dispatch most orders within one to two business days, depending on the availability of logistics service providers.

Delivery times may vary slightly between states. Working days are calculated excluding Saturdays, Sundays, and holidays. Delivery may be delayed due to logistics issues.

Delivery may take Minimum of 3 to a Maximum of 14 Days to deliver.

During Mega Sale events, dispatches may take longer due to increased volume. We aim to dispatch all orders within seven days of the order date.

We use reputable logistics service providers such as Delhivery, BlueDart, Ecom Express, India-Post, and others for standard ground mail service.

Orders placed on Saturday afternoon or Sunday will be dispatched within two to three days. If your order is marked as delivered but you haven’t received it, please notify our customer service team by phone or email within 24 hours of the delivery notification. Please allow two to three days for us to investigate with our courier partners.

We hold the right to drop out any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.